"Qreativity": Revolutionary Ideas Come from Ridiculous Questions

Every creative business idea begins with a question.one Friday in October, National Breast Cancer
A question that grabs attention. A question thatAwareness Month, Lee Jeans encourages millions of
might sound ridiculous at the time. A question thatpeople nationwide to slip into their favorite jeans and
propels a wrecking ball of through the walls ofmake a $5 donation to the Susan G. Komen Breast
ordinary thinking. But still, a question that makesCancer Foundation. Since 1996, Lee National Denim
every person in the room stop what he's doing, sitDay has raised more than $52 million for breast
back in his chair, stare off into space and say, "Huh.cancer research, education, screening and treatment
Now that's an interesting idea..."programs.
What is QREATIVITY?What if everybody in Seattle read the same book?
QREATIVITY is creating something out of nothing byIt's doubtful that either Nancy Pearl, executive
asking BIG questions.director of the Washington Center for the Book at
This idea of question-based creativity has evolvedthe Seattle Public Library (WCB), or Chris Higashi,
through centuries of study from around the world.associate director for WCB, realized just how
"One who asks a question is a fool for five minutes;influential an idea they had conceived when they
one who does not ask a question remains a foollaunched "If All of Seattle Reads the Same Book" in
forever," says the ancient Chinese proverb. In the1996. Today, over 50 cities, counties, or states have
same light, E.E. Cummings once said, "Always thebegun programs that encourage communities to read
beautiful answer who asks a more beautiful question."the same book at the same time and then to discuss
And Voltaire is famous for his words, "Judge a manit in numerous venues.
by his questions rather than his answers."What if everybody donated just one dollar to
However, in the last few hundred years, othercancer?
creative powerhouses like Einstein, Edison and DeYou've seen those ubiquitous yellow bracelets on the
Bono went on to perfect question-based creativitywrist of your friends, family members, politicians,
with various techniques and experiments still used byathletes, even rock stars and actors! And all those
businesspeople around the world.people did was donate one dollar to cancer through
But sometimes, businesspeople need to ask biggerThe Lance Armstrong Foundation. Founded in 1997
questions. Questions that push an ideas to their veryby cancer survivor and champion cyclist, Lance
limits. Questions reminiscent to Kant's UniversalizedArmstrong, the LAF provides the practical information
Maxim which states "Act as if the maxim of yourand tools people living with cancer need to live
action were to become by your will a universal lawstrong. Not to mention, their initial campaign was
of nature."recorded as one of the most successful in history,
In other words: what if everybody did it?raised millions of dollars for cancer awareness, and
Here are some excellent examples of businesspeopleeven started a wrist band fad that will probably go
- some of whom became businesspeopledown as one of the most memorable trends of the
unexpectedly - because they asked universalizednew millennium.
questions to spark their QREATIVITY.What if every customer was always greeted at the
What if I met everyone who shared my samedoor?
name?Leave it to Sam Walton when it comes to
Dave Gorman was a stand up comic from LondonQREATIVITY. Not only was he the pioneer of
who decided to search the world for other peopleemployee nametags, but he changed the entire
named Dave Gorman. While it began as a whimcustomer service process by introducing a
discussed over a pint in a pub, Dave's adventures ofchurch-style icon to retail stores: greeters. You've no
searching for his "namesakes" led to books, televisiondoubt had a conversation with one of these people -
shows, DVD's and a traveling concert tour across theprobably sometime in the last month! According to
world. Talk about an interesting career!greeters are the front-line "soldiers" of the company,
What if I always said yes to everybody andand prove that people and customer service make
everything?the difference in building customer rapport.
Danny Wallace was a television producer who met anWhat if I wore a nametag all day, every day - for
estranged old man on a bus who told him threethe rest of my life?
words that changed his life: say yes more. So he did.This is single most important question I ever asked
In fact, he didn't just say it more, he said itmyself. It was November 2nd, 2000, and I was
ALWAYS. To EVERYTHING. For 6 months! And itwearing a nametag for a seminar. And I thought,
changed his entire perspective on life, helped himhmm...what if I just kept this thing on my shirt every
meet his future wife, and of course, inspired him today? I wonder what would happen...
write a hilarious book called The Yes Man. Danny isFive years, two published books, 80+ articles, over
now somewhat of a superhero around London.100 speeches and I-can't-remember-how-many
(Interestingly enough, Danny Wallace was Daveinterviews later; I'm still wearing that darn nametag.
Gorman's old roommate. Guess the QREATIVITYEvery single day. And I love it. So much so that I got
acorn doesn't fall far from tree!)it tattooed on my chest! And it's the validation for
What if everybody wore their Lee jeans on themy existence, the most fun I've ever had and,
same day?interestingly enough, how I make a living.
In 1995 somebody at Lee Jeans asked this question.That's QREATIVITY.
10 years later, Lee National Denim Day is the world'sAnd so, I ask you: what BIG question could YOU ask
largest single-day fundraiser for breast cancer. Ontoday to spark your QREATIVITY?